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FAQ

How do I get my account set-up for billing/invoicing?
Prior to your first order, contact your Cintas Consultant or call Customer Service at 800.211.0314 to request a Credit Application. Send the completed Credit Application to the designated e-mail or fax number noted on the application. Upon approval,your account will be ready for invoicing.

How do I change my profile settings?
In the top navigation, click on Hello {your name}. Next, click on Profile Settings. Once there you can update your password and account profile information.

How do I correctly measure to ensure I am ordering the correct size?
Please refer to our Measurement Guide.

How do I know what size to order?
Please refer to our Size Chart.

How do I care for my garment?
Please refer to our Garment Care Guide.

How do I add embroidery and personalization to my garment?
Please refer to our Customizations Guide for step by step on how add embroidery, personalization and other customization to your garment.

How do I define my design?
Please refer to our Define Your Design Guide for step by step instructions on how to achieve that one of a kind custom look.

How do I check the status of my order?
You will receive an e-mail confirmation after your order is received and again when it is processed and shipped. You may also log into your account on our website to view your current and past orders. You can contact Customer Service Monday – Friday 7:00am to 6:00pm CST.

How do I track my package?
When your order ships, you will receive an e-mail notification that contains the tracking number for your package(s). You can also click on Track Orders in the top navigation, then enter in order number and click on shipping information for carrier tracking numbers. You can contact Customer Service Monday – Friday 7:00am to 6:00pm CST.

How can I cancel or change my order?
Unfortunately, once an order has been placed it cannot be cancelled or changed because we begin processing immediately. For further inquiries please call us at 800.211.0314. Please have your order number ready when you call.

How do I return a garment?
Please refer to our Returns for step by step instructions. You can contact Customer Service Monday – Friday 7:00am to 6:00pm CST.

How do I request a catalog?
You can request a catalog by filling out our Catalog Request Form. You can contact Customer Service Monday – Friday 7:00am to 6:00pm CST.

How do I contact a customer service representative?
US Phone: 800.211.0314
US Fax: 800.864.3888
International Phone: 800.922.9620
International Fax: 800.886.6071
Email us: CustomerService@cintas.com

What are your hours of operation?
Online ordering 24 hours a day/7 days a week. You can contact Customer Service Monday – Friday 7:00am to 6:00pm CST.

How do I return to the homepage of my site?
You can return to your homepage by clicking on the logo in the top left of your screen.

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